Front Desk, Reception & Guest Services

Program Overview

This intensive program prepares students for front office roles in hotels, corporate offices, medical facilities, and luxury residences. Combines property management system training with exceptional guest service techniques.

Duration: 1 Month

Curriculum Breakdown

S.No. Module Key Topics Type
1 Front Desk Fundamentals Phone etiquette, visitor management, basic reservations Lab + Theory
2 Property Management Systems Opera PMS, RoomKey, IDS, Micros, Aegis Lab
3 Guest Service Excellence Service recovery, cultural sensitivity, VIP handling Roleplay + Theory
4 Administrative Procedures Cash handling, night audit basics, report generation Lab
5 Capstone Project Live front desk simulation, property walkthrough Practical

Front Desk Fundamentals

Phone etiquette, visitor management, basic reservations

Lab + Theory

Property Management Systems

Opera PMS, RoomKey, Hilton OnQ hands-on training

Lab

Guest Service Excellence

Service recovery, cultural sensitivity, VIP handling

Roleplay + Theory

Administrative Procedures

Cash handling, night audit basics, report generation

Lab

Capstone Project

Live front desk simulation, property walkthrough

Practical

Program Details:

  • Total Duration: 1 Month
  • Lab Facilities: Fully equipped front desk with PMS workstations

Certification Pathways

Specializations available in Hotel Front Office or Corporate Reception after core modules.